Tui Our Agreement With You

You must pay us a deposit at the time of booking, unless it is within 12 weeks of departure, if the total amount of the booking is payable. The amount of the down payment is indicated by us or by your travel agency at the time of booking. If not indicated, this will be the amount we will ask you to pay if you book, even if it is 100% of the holiday price. If you pay less than the down payment under a reservation system with a small down payment, this is only part of the payment covered in this paragraph. They may also be required to pay for non-transferable and non-refundable goods, such as special flight fares and other applicable surcharges due at the time of booking. Some airfares are reserved for particularly competitive fares and airlines may be subject to strict restrictions. You may be asked to pay them in full at the time of booking and they cannot be refundable in case of cancellation. Details will be communicated when booking. The balance is due in case of cancellation or date indicated at the time of booking or on your confirmation bill. If, for this reason, you opt for a termination, you must exercise your right to do so within 14 days of the date of issuance printed on your final invoice.

If a change in our costs results in a reduction in your vacation price, we do not refund amounts less than 2% of the price of your trip, which excludes insurance premiums, net and change costs, but we refund more than 2% in full, after deducting an administrative fee of $1.00 per person. However, please note that travel arrangements are not always purchased in national currency and that some obvious changes due to contractual clauses and other protections have no impact on the price of the trip. „People with hearing and/or visual impairments can only travel alone if they are able to meet safety requirements without assistance. (see 8.2.4 Security requirements. Passengers who do not meet these safety requirements must travel with an attendant. People with audit and visual impairments cannot travel alone. Blind dogs can travel free of charge in the cabin. To make a reservation, you can contact us in different ways; directly by phone, via our website in or via an approved travel agency.